What materials are used in your products?

We use natural, sustainable materials including authentic earthen clay, pure wood, and high-quality ceramic. All items are handcrafted and eco-friendly.

Are your products handmade?

Do ceramic items contain lead or other toxins?

What types of products do you offer?

Are your earthen pots safe for cooking?

No. All our ceramic products are lead-free and comply with international safety standards.

Absolutely. Our earthen pots are made from food-grade clay and are safe for cooking. They enhance flavor and retain nutrients naturally.

Yes, every product is handmade by skilled artisans using traditional techniques passed down through generations.

We offer a wide range including earthen pots, cookers, bowls, soup bowls, glasses, wooden cutlery, and ceramic plates, bowls, and vases.

Are your wooden items treated or polished?

Our wooden items are treated with natural oils and are free from harmful and toxic colors. They are safe for food use and long-lasting.

Are your products microwave/dishwasher safe?

Ceramic items are generally microwave and dishwasher safe. Earthen and wooden items are not recommended for microwave or dishwasher use.

Do you offer gift packaging or custom orders?

Yes, we offer eco-friendly gift packaging and accept custom orders for bulk or personalized items.

About Our Products

Our Sustainability Quotient

What makes your products sustainable?

Our products are made from natural, biodegradable materials like clay, wood, and ceramic. We avoid plastics and synthetic chemicals in production and packaging.

Do you support artisan communities?

Absolutely. We work directly with skilled artisans across India, ensuring fair wages and preserving traditional craftsmanship.

Do you have any sustainability certifications?

While we are in the process of acquiring formal certifications, our practices align with sustainable and ethical standards.

What is <NAME>’s mission?

Our mission is to revive traditional craftsmanship, promote sustainable living, and offer products that are both beautiful and earth-friendly.

By choosing our products, sharing our story, and opting for eco-friendly living, you become part of a movement that values the planet and its people.

How can I support your sustainability efforts?

Yes, all our packaging is recyclable and plastic-free. We use paper wraps, cardboard boxes, and natural fillers.

Is your packaging eco-friendly?

We use eco-friendly packaging, minimize plastic, and ensure our supply chain is optimized for minimal carbon footprint.

How do you minimize environmental impact?

Yes, we source our clay, wood, and ceramic materials from local artisans and suppliers who follow ethical and sustainable practices.

Are your materials locally sourced?

Care Instructions

How do I clean earthen pots and bowls?

Use warm water and a soft sponge. Avoid soap or detergent as it can seep into the porous clay.

How should I care for ceramic items?

Ceramic items can be washed with mild soap. Avoid sudden temperature changes to prevent cracking.

How do I store these products?

Store the products in a dry place. For earthenware, ensure it’s completely dry before storing to prevent mold.

How often should I oil wooden cutlery?

Apply food-safe oil once a month to keep the wood nourished and prevent cracking.

Can I use wooden cutlery in hot food?

Yes, wooden cutlery is safe for hot food. Avoid soaking it in water for long periods.

Do earthen pots need seasoning before use?

Yes, soak them in water for 24 hours and boil water in them before first use to strengthen the clay.

Can I use wooden items in the dishwasher?

No. Hand wash with mild soap only will maintain their finish and durability.

What should I avoid with ceramic products?

Avoid dropping or stacking tightly. Handle with care to prevent chipping.

Ordering & Payment

What payment methods do you accept?

We accept all major online payment options including UPI, debit/credit cards, net banking, and wallets. We also offer Cash on Delivery (COD) for added convenience.

How do I know my order is confirmed?

Once your payment is successful or your COD order is placed, you’ll receive a confirmation email with your order details.

Is my payment information secure?

Absolutely. We use encrypted payment gateways that comply with PCI-DSS standards to ensure your data is safe and secure.

Do you offer corporate or gifting solutions?

If your order is delayed beyond the estimated time, contact our support team for assistance.

Do you offer corporate or gifting solutions?

Yes, we offer curated gifting options for events, festivals, and corporate needs. Reach out for personalized recommendations.

If you encounter any issues, please contact our support team via rootarth@gmail.com. We’ll help you complete your order smoothly.

What if I face issues during checkout?

Yes, we deliver to most pin codes across India. Delivery times may vary for remote locations.

Do you deliver to remote areas?

Yes, you can apply valid discount codes during checkout. Keep an eye on our homepage and social media for seasonal offers.

Can I apply discount codes or coupons?

Yes, COD is available across most pin codes. A minimal handling fee of ₹ 30 is charged to cover handling costs.

Is Cash on Delivery (COD) available?

Yes, you can modify or cancel your order within 3 hours of placing it, provided it hasn’t been dispatched. Contact our support team on support@staryroot.com for assistance.

Can I modify/cancel my order after placing it?

Delivery & Timeline

What are your delivery timelines?

Orders are typically delivered within 5–7 business days depending on location.

Is international shipping available?

Currently, we ship only within India. International shipping will be available soon.

What if my order is delayed?

If your order is delayed beyond the estimated time, contact our support team at rootarth@gmail.com for assistance.

Can I change my delivery address after placing the order?

You can modify or cancel your order within 3 hours of placing it, provided it hasn’t been dispatched. Contact our support team on support@staryroot.com for assistance.

Yes, we offer open-box delivery in select locations to ensure your product is handed over without any physical damages.

Do you offer open-box delivery?

Yes, we deliver to most pin codes across India. Delivery times may vary for remote locations.

Do you deliver to remote areas?

You’ll receive a tracking link via email once your order is dispatched.

How can I track my order?

Yes, express shipping is available at checkout for select locations.

Do you offer express shipping?

Refund & Return Policy

What is your return window?

Returns are accepted within 7 days of delivery for unused items in original packaging.

Are refunds available for damaged items?

Yes, if the item arrives damaged, we offer a full refund or replacement.

How do I initiate a return?

Contact our support team with your order ID and photos of the item. Please submit the Contact Form and our customer care executive will reach out to assist within 24 hours.

Custom or personalized items are non-refundable unless damaged during transit.

Are custom orders refundable?

Who bears the return shipping cost?

If the return is due to our error (e.g., wrong or damaged item), we cover the shipping cost.

How long does it take to process a refund?

Refunds are processed within 5–7 business days after receiving the returned item.

Can I exchange an item?

Where can I read the full refund policy?

Yes, exchanges are possible for similar items of equal value.

Please visit our Refunds Policy and Terms & Conditions page.

Help Center & Support

What should I do if I receive a damaged or incorrect item?

Please contact our support team within 24 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund as per our policy.

How can I contact your customer support team?

You can reach us via email at rootarth@gmail.com or the Contact Form on our website. We typically respond within 24 hours on business days.

Do you offer post-sale support for product usage or care?

Yes! We provide detailed care instructions on our website and are happy to guide you further via email if needed.

Our delivery partner will attempt again. If the item is returned to us, we’ll contact you to arrange re-shipping.

What if I missed a delivery attempt?

Do you offer installation or setup services?

Our products are ready to use and don’t require installation. However, we’re happy to guide you on first-time use, especially for earthen cookware.

What if I have a complaint or feedback?

We value your feedback! Please write to us via email rootarth@gmail.com or our Contact Form. Every message helps us improve and serve you better.